[aterramos de volta em dublin depois de termos sido chamados para fazer um voo de bristol com quase três horas de atraso. estávamos a desembarcar os passageiros quando uma senhora se vira para mim e diz:]
- thanks very much for coming. i've heard that you were called just to do this short flight so thank you very much for making the effort of leaving your house, getiting ready and coming to work just for us to be able to get where we need to get. if it wasn't for you we would probably be stuck in bristol so thank you, thank you so much.